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8:00 a.m.Breakfast
8:30-9:00 a.m.Introductory Speakers
9:00-9:45 a.m.Lightning Talk Session 1
9:45-10:00 a.m.Interactive Group Discussion
10:00 – 10:45 a.m. Interactive Poster Session
10:45-11:30 a.m. Lightning Talk Session 2
11:30 a.m.-12:00 p.m. Speed Networking Discussion
12:00-12:45 p.m.Lunch
12:45-1:00 p.m.Synthesis of Speed Networking Session
1:00-1:45 p.m.Lightning Talk Session 3
1:45 -2:00 p.m. Group Discussion
2:00-2:45 p.m.Lightning Talk Session 4
2:45-3:10 p.m.Moderated Panel Discussion
3:10-3:30 p.m.Concluding Comments and Charge

Symposium Schedule

8:30 a.m. - Breakfast
8:30-9:00 a.m. Introductory Speakers
Fouad Abd-El-Khalick, Dean of the School of Education; Lora Cohen-Vogel, Robena and Walter E. Hussman, Jr. Distinguished Professor of Policy and Education Reform; and James W. Dean, Jr., Executive Vice Chancellor and Provost
9:00-9:45 a.m. - Lightning Talk Session 1
Practice Profiles: A Method for Improving Evidence in Partnership with Communities, Allison Metz, National Implementation Research Network
The use of evidence in social work practice has tended to rely on “a unidirectional flow from research to practice” (Cabassa, L.J., 2016) without a clear understanding of how context, community needs, and resources shape the use of research in practice. ‘Practice Profiles’ are a promising method for operationalizing, testing, and improving a community-focused intervention developed through stakeholder engagement and research methods (Metz, A, 2016; Metz & Easterling, 2016). The development of practice profiles requires a rigorous 5-step process: 1) semi-structured stakeholder interviews; 2) systematic scoping review; 3) document review; 4) vetting and consensus process; and 5) usability testing. This lightning talk will provide a brief overview of these steps, focusing on usability testing as an improvement method. Usability testing is a strategic and rapid use of the PDSA cycle, testing interventions with rolling cohorts of users and beneficiaries, making iterative improvements to the intervention and implementation supports between each cycle. Usability testing helps researchers and technical assistance providers understand: the context in which the intervention is tested; clarity of the principles and core components of the intervention; feasibility and relevance of using the intervention; and supports needed to implement the core components. Usability testing also provides information on service beneficiaries’ service experiences. The lightning talk will provide a case example from a statewide initiative in child welfare to demonstrate how usability testing can promote scale and sustainability of interventions in complex systems to improve population outcomes.
Community Capacity to Scale-up an Evidence-Based System of Parenting & Family Support across North Carolina, William Aldridge, Frank Porter Graham Child Development Institute

The North Carolina Divisions of Public Health and Social Services and regional and local foundations are investing in the widespread scale-up of the Triple P – Positive Parenting Program, an evidence-based system of parenting and family support. Key stakeholders want to know whether community capacity for successful program implementation and optimization is being put in place to increase the likelihood of sustainably achieving targeted population-level outcomes, including reduced child abuse and neglect, out-of-home placements, and child maltreatment injuries. Investigators from the North Carolina Implementation Capacity for Triple P (NCIC-TP) project conducted a two-year evaluation of implementation capacity and outcomes across cross-sector community coalitions in two counties to inform the planning process for impact and sustainability. Following the evaluation, the NCIC-TP team developed an implementation support plan for North Carolina counties scaling Triple P, including an implementation logic model and core practice components for external implementation support that are both grounded in the implementation science literature. The team is currently demonstrating enhanced implementation support in two regions of the state and prototyping quality and outcome measurement processes. The NCIC-TP team has also worked with statewide stakeholders to identify a potential intermediary organization for ongoing Triple P implementation support. Key evaluation and technical assistance findings, models, and lessons from this project will be briefly shared within the lightning format.
Improving Colon Cancer Screening Adherence by Addressing User Needs, Jennifer Elston Lafata, Eshelman School of Pharmacy

Colon cancer screening remains underutilized in the United States. Even among insured patients who receive a physician recommendation, only about half go on to be screened within the following year. In partnership with the Henry Ford Health System (HFHS), we are developing and testing a decision-support program to facilitate adherence to physician-recommended screening. The program, called e-assist: colon health, is embedded within the electronic health record (EHR), tailored to clinic workflows, and includes personalized, patient-targeted educational messaging that addresses psychological and logistical barriers to screening as well as clinician-targeted prompts (“best practice alerts”). Continual user input characterizes development from conceptualization to implementation. Information compiled from patient surveys and office visit audio-recordings enabled an in-depth understanding of information and other gaps in typical office visit conversations. Partnerships with HFHS clinician leaders and quality staff, including a programmer with extensive EHR knowledge, shaped program priorities and key design concepts. Engagement with standing HFHS ambulatory and gastroenterology quality teams ensured integration with existing clinic workflows and appropriateness of all patient-targeted material relative to local practices. Patient focus groups informed program name, logo, and content; one-on-one interviews with HFHS patient advisors refined program content as well as program look and feel; and beta testing via in-depth interviews with program-eligible patients ensured usability, meeting user content expectations, and material comprehension. This process of comprehensive and continual user input is continuing throughout program testing to ensure the resulting intervention, if effective, is adaptable for local context, and purposely designed for sustainable and scalable.
Scaling-up 'Putting Public Health Evidence in Action': Evaluating Different Approaches to Extending a Training's Reach to Local Practitioners, Avia Mainor, Gillings School of Global Public Health

Public health and community-based practitioners increasingly are being asked to adopt, adapt, and implement evidence-based interventions (EBIs) to improve population health. Despite access to a growing menu of EBIs, practitioners underuse them, because EBI adoption and implementation require knowledge, skills, and resources that they may not currently have.
Numerous foundations, universities, governmental agencies, and consultants provide trainings to address the gaps in practitioners’ capacity. Many trainings address similar objectives related to assessment, goal setting, and how to find, adapt, implement, and evaluate EBIs. Despite the number of organizations offering trainings, little is known about how to scale-up trainings related to EBIs to efficiently extend their reach to those with limited access. The national Cancer Prevention and Control Research Network, part of the Prevention Research Centers, developed a training curriculum on evidence-based public health practice, “Putting Public Health Evidence in Action”. A training collaborative in North Carolina and Oregon delivered it in both in-person, distance, and blended formats to local public health and community-based practitioners. This session will detail the specific approaches used to extend the reach of this curriculum using distance learning modalities and share quantitative and qualitative evaluation findings from surveys of 252 participants in eight trainings conducted in North Carolina and Oregon. Overall, comments about the training were positive and evaluation findings suggest that face-to-face is an important delivery method for fostering interaction with peers and instructors. Recommendations will be provided for using multi-modality approaches to efficiently extend a training’s reach while also increasing participants’ competency and practice.

Microbiomics in Dentistry: The Movement towards Personalized Oral Health Care, Sarah Lee, School of Dentistry

The oral cavity is one of the key gateways of generalized health. It is a dynamic environment built by communities of microbial cells consisting of bacteria, fungi, archaea, viruses, and protozoa. It is one of several interrelated systems of the body, including the gut, skin, and rectum, that make up the overall human microbiome and metagenome.
The contemporary understanding of oral health and disease is as complex, host-biofilm dysbiotic states, the study of which must entail a characterization of the oral microbiome composition and function. The oral microbiome consists of a core set and variable set of microorganisms that are in a flux of symbiosis and dysbiosis based on innate and acquired host factors such as genetics and oral hygiene habits.
Through the study of the oral microbiome, insight and improvements in
preventive and interventional clinical practices can be made. Dental care entails intentional manipulation of structures of the oral cavity to minimize disease and promote health. Through continual exploration of the oral cavity, the growth of the field of microbiomics, the therapeutic translation of microbiotic information to personalized health care, can be achieved. By advancement of our understanding, we may be able to more readily assess the etiologic sources of health and disease. This information may be translated into clinical practice such that efficacious preventive, restorative, and surgical dental therapies and treatments may be rendered.
Implementation Coaching for Innovation Sustainability, Steve Knotek, School of Education

The past decade has seen increasing concern about what is known as the “science to service gap.” As public schools, service organizations and other large systems of care have spent considerable sums on promising innovations it has been documented that the effectiveness of interventions in the lab where they were developed is not often replicated when they are applied to actual service settings. A central issue is that programs are tested in ideal settings with the support of the intervention’s developers. If a program is transferred from the university to the service setting without proper professional development and other implementation structures in place the innovation is pre-destined to be less effective - with at best a 5% transfer of new skills and practices to the work environment. The application of evidence-based “competency drivers” during implementation can increase effective adoption of an innovation to 95%. Implementation coaching is the core competency driver. This presentation describes a coaching framework specifically developed for use in innovation implementation. The framework is based upon research from both implementation science and systems-level consultee-centered consultation. Critical components of the framework include working alliance, situated professional development, innovation configuration, systems change, time/structure/accountability, and management of role change. At the organizational level, implementation coaching helps drive the systemic alignment and facilitative administration needed to champion an innovation through supportive policies and application of adequate resources. For the end-users, coaching provides a framework and process that allows them to acquire the knowledge and skills needed to effectively implement an innovation.
Creating Sustainable Infrastructure for Continuous Quality Improvement in the Healthcare Setting, Alison Amos, UNC Healthcare

In 2012, the Department of Radiation Oncology at UNC-Chapel Hill began developing infrastructure for continuous quality improvement through the GoodCatch & A3 Program. GoodCatch is an event learning system supported by home-grown software, and A3 refers to a problem-solving improvement methodology based on A3 Thinking and the scientific method. The program is supported by leadership and involves both management and frontline staff. Since beginning in Radiation Oncology in 2012, the program has been implemented in 16 additional UNC-affiliated outpatient oncology clinics. In each area implemented, good catches are submitted online by any member of the staff at any time. In real time, a “dispatcher” routes the good catch to an appropriate “champion”. A trained, multi-disciplinary committee made up of these “champions” meets regularly to review each good catch and discuss any open A3 or other projects. Each committee has at least one representative from all major clinic teams. Program stats from across all clinics include over 4,000 good catches, over 85 A3 projects completed, over 350 staff trained in A3 Thinking and consistent scoring above the 90th percentile on the Press Ganey patient satisfaction survey. In addition to being coaches for this program in the 17 oncology clinics, our team is also conducting research on implementation science around: 1) Program Health Report – how is the Good Catch & A3 Program working in your clinic? 2) A3 Quality Assessment Rubric – what does a high quality A3 project look like? 3) Measuring Lean Thinking in Healthcare Settings
9:45-10:00 a.m. - Interactive Group Discussion - Discussant: Tina Willis, School of Medicine
10:00-10:45 a.m. - Interactive Poster Session
Measuring Readiness of Health Care Facilities to Implement Quality Improvement (QI) Interventions in Himachal Pradesh, India, Karthik Adapa, Gillings School of Global Public Health

There is growing recognition that considering organizational readiness is important for successful and effective implementation of an innovation. Readiness refers to the extent to which an organization is both willing and able to implement a particular innovation. It is increasingly understood that readiness changes over time and should therefore be monitored across the lifespan of an innovation. A readiness monitoring tool (RMT) based on R=MC2 has been developed to evaluate the areas of strength and weakness in an organization’s readiness over time in order to help inform and tailor training, technical assistance, and quality improvement/quality assurance strategies to foster successful and effective implementation. To date, the RMT has been primarily utilized within coalition and healthcare settings in United States. However, there are a diversity of contexts in which innovations are being implemented, and different contexts may have different needs, both in terms of evaluating and supporting readiness. We will share findings from the work regarding the adaptation and simplification of R= MC2 readiness tool, to assess the readiness of the health care facilities in four pilot districts of Himachal Pradesh, India to implement quality improvement interventions. The presentation will highlight the cross-cultural adaptations made to the readiness tool, how the evaluators administered the tool at three administrative levels (state, district and facility), gathered readiness data from four pilot districts and multiple health care facilities and the recommendations to the Government of Himachal Pradesh, India on the change management strategies that must be adopted to sustain quality improvement programs over time.
Using Stakeholder Perspectives to Improve Caregiver-Implemented Interventions for Toddlers with Autism Spectrum Disorder, Jessica Amsbary, School of Education

The present proposal applies principles of implementation science in order to suggest improvements to caregiver-implemented interventions (CII) for young children with autism spectrum disorder (ASD). Implementation science was developed to ensure that interventions are begin used effectively by those intended to use them in real-world settings (Kelly & Perkins, 2012). However, attempts to train individuals to implement interventions in real world settings rarely lead to the improved outcomes found in highly controlled research trials (Odom, 2009). Central to effective implementation are the involvement of stakeholders, and the consideration of context in which interventions are to be delivered (Elsabbagh et al., 2014). CII designed for toddlers with ASD often include coaching caregivers to implement intervention strategies throughout their everyday family routines and activities. Some CII are leading to improved outcomes for children and families, whereas others are not (Oono, Honey, & McConachie, 2013). An application of implementation science, including an examination of stakeholder perspectives and contexts in which interventions are delivered may lead to a better understanding of effective (and ineffective) components of CII. A reasonable starting point in obtaining this information is to interview key stakeholders, the caregivers themselves, following participation in a CII about successes and barriers encountered during the implementation process. The present proposal will share preliminary data obtained from caregiver interviews following participation in a CII in order to highlight effective components and to suggest improvements, adjustments, and/or modifications needed to ensure that CII are leading to improved outcomes for children and families.
Effect of Simulation-based Endoscopic Educational Intervention on Gastrointestinal (GI) Fellowship Trainee Comfort and Outcomes of Endoscopy Training, Shifali Arora, UNC Healthcare

Background: Use of simulation is becoming a mandatory aspect of medical training. The goal of simulation is to have medical trainees, especially those in procedural fields such as surgery or gastroenterology, gain familiarity with procedural equipment and technical aspects of the procedure prior to starting their clinical training. However, there is very little data, especially in terms of endoscopy training that supports that simulation improves trainee comfort. Aim: The primary aim is to determine if an endoscopic educational intervention, including endoscopic simulation, improves trainee comfort level and expectations of endoscopic training. Methods: Participants will be gastrointestinal (GI) fellowship trainees who are starting their first year of fellowship at UNC. All trainees who meet the inclusion criteria and who are willing to participate will undergo an educational, endoscopy-focused intervention, prior to starting endoscopic training. The educational intervention will use a simulation model with a prosthetic model stomach that will allow trainees to perform an upper endoscopy on the model with simulated activities such as retrieval of foreign objects. In addition, prior to the simulation activity, orientation to the endoscopy suite, devices, and instructions on how to use the endoscopes will be provided. A pre and post-test will be conducted measuring trainee comfort level and expectations regarding endoscopy education and training. The test will consist of questions regarding comfort level and expectations regarding performing endoscopy prior to their scheduled clinical endoscopy rotations. Analysis will be performed to determine correlation between improved comfort and different interventions of the educational orientation, including simulation.
Implementation Science Student Group: A Cross-Disciplinary Organization Carrie Blanchard, Eshelman School of Pharmacy

The Implementation Science Student Group (ISSG) is a student-led organization that connects students, researchers, and practitioners with a shared interest and expertise in implementation science. The ISSG formed in 2014 when student leaders recognized and sought to address the campus-wide need to integrate more implementation and improvement scientific methods into their training. Currently, the ISSG membership represents the cross-disciplinary nature of implementation science and spans six different Schools at UNC – Chapel Hill including: Eshelman School of Pharmacy, Gillings School of Global Public Health, School of Education, School of Nursing, School of Social Work, and School of Medicine. The goal of the ISSG is to increase exposure to high quality implementation science research, application, and training taking place locally and globally. Specifically, the ISSG aims to: (1) facilitate networking with local, national, and global implementation science researchers, (2) support early career development opportunities for the next generation of leaders in the field of implementation science, and (3) provide practical knowledge and skills necessary for both career preparation and advancement. To achieve this, the ISSG offers a variety of activities, such as field trips to local research institutes and organizations (e.g., Research Triangle Institute International), a yearly key note lecture series, brown bag seminars, coffee hours, networking opportunities, and monthly newsletter updates. The ISSG allows a unique opportunity for members to connect, collaborate, and learn about implementation science initiatives taking place across the UNC campus and beyond.
The Consortium for Implementation Science Faculty and Staff of the Consortium for Implementation Science, Gillings School of Global Public Health

The Consortium for Implementation Science is a joint endeavor of the UNC Gillings School of Global Public Health and RTI International. The mission of the Consortium is to advance implementation science through research, practice, policy, and education. To achieve this mission, we identify funding opportunities and build collaborative teams to conduct implementation research, translate research into practice, and support evidence-based policy. The Consortium also creates didactic and experiential learning opportunities in implementation science for students and researchers. For example, the Consortium supports the Implementation Science Student Group at UNC-Chapel Hill and sponsors lectures focusing on implementation science and practice. During the past year the Consortium for Implementation Science launched Implementation Science News, which includes editorials from members of the Consortium team, and information about implementation-related publications, funding announcements, training opportunities, job postings, and other useful resources. This poster presentation will provide further information about the Consortium and its future directions, suggest opportunities to become involved, and give attendees the opportunity to provide feedback and suggestions about potentially useful activities to build capacity for implementation research at UNC, RTI, and beyond.
The Dissemination and Implementation Methods Unit of the North Carolina Translational & Clinical Sciences Institute Faculty and Staff of the Dissemination and Implementation Methods Unit, Gillings School of Global Public Health

The University of North Carolina at Chapel Hill is a national leader in the field of dissemination and implementation (D&I) science, the purpose of which is to create generalizable knowledge about how to integrate effective practices within routine care settings. One of the campus resources that is intended to build capacity for D&I science and practice at UNC-Chapel Hill and beyond is the D&I Methods Unit of the North Carolina Translational & Clinical Sciences Institute (NC TraCS). The D&I Methods Unit is uniquely positioned to advance the field by 1) establishing linkages across institutions, schools, institutes, and centers; 2) supporting NC TraCS investigators’ research; 3) contributing to methodological improvements; 4) disseminating the results of NC TraCS research and scholarship, and 5) providing education related to D&I research. This poster presentation provides an opportunity to promote the D&I Methods Unit as a valuable resource to investigators at UNC, to share some of the collaborative scholarship that has emerged from the Unit, and to invite feedback on the needs of the UNC-Chapel Hill community related to D&I research and practice.
Reducing Cycle Times and Improving Quality in Multi-site Research Trials - New Frontiers that Leverage Existing Clinical Data, Jacqueline Halladay, School of Medicine

Conducting clinically relevant multi-site research can be met with a multitude of road blocks resulting in delays, unexpected costs, and failed trials. Riding the wave of quality improvement, research organizations* are now establishing techniques to enhance trial conduct and quality. One key technique is to leverage existing clinical data, harmonize relevant data elements, and openly sharing vetted algorithms to better identify potential research subjects with health conditions of interest. Additionally, key stakeholders are engaged early on in the research process and innovative methods are used to reduce the need for “in clinic” research activities. UNC Chapel Hill is part of several of these efforts called “clinical data research networks” and is an active participant in several ongoing and developing trials that are using such data along with centralized and standardized processes to reduce the time it takes to find answers to pressing clinical questions. Our work is administered via the NC TraCS Institute and via our “Outreach” efforts. We are responsible for ensuring that others on campus are aware of these efforts and available consultative services for those interested in using clinical data for single site or multi-site improvement work. For the Lightening Symposium we will share the elements of a CDRN and provide examples of specific projects where UNC investigators and other stakeholders are leveraging CDRN infrastructure in their work in pragmatic and multi-site trials. *These include the Trial Innovation Network, PCORnet, the Carolinas Collaborative and Accrual of Patients to Clinical Trials Network.
Biobehavioral Methods for Improvement Science, Eric Hodges, School of Nursing

The Biobehavioral Laboratory (BBL) in the UNC Chapel Hill School of Nursing assists researchers with the measurement of physiological and behavioral variables in both laboratory and clinical conditions. We work with faculty and students to develop innovative measurement techniques and incorporate biomarkers to study the changing nature of health conditions and to evaluate effectiveness of interventions. The BBL emphasizes non-invasive monitoring and use of portable instrumentation, including heart rate variability, ambulatory impedance cardiography and arterial stiffness. The laboratory houses a number of instruments for the monitoring of physiologic parameters such as cardiac output, oxygenation, body composition and heart rate responses. The BBL also includes a sleep lab, a behavioral observations lab, a wet lab, a biofeedback room, and an instrumentation development and training facility. As such, we are well positioned to provide biobehavioral answers to improvement science research questions for what works, for whom, and under what conditions. Through the use of various biomarkers paired with behavior, for example synchronous ECG monitoring and video behavior capture, we can determine underlying physiologic states that can both determine inter-individual differences that may better explain responses to initial interventions and serve as additional variables to determine responses to more targeted subsequent interventions. In other words, through the use of biobehavioral methods, one can better identify subpopulations that may not be identifiable through more conventional means to facilitate more rapid improvement for the overall target group.
Distributing the Leadership in the Targeted Reading Intervention, Martinette Horner, School of Education

A high priority of elementary schools’ principals must be their instructional leadership particularly in the area of literacy. The pressures of high stakes accountability policies along with the need for strong early literacy instructional programming demand that elementary school principals coordinate and manage literacy instructional programming. Comprehensive literacy programs typically include a school's systematic response for students who struggle to read or for those struggling to attain increasingly complex literacy skills by way of supplemental instruction, targeted interventions, or remediation. The Targeted Reading Intervention (TRI) is one response that seeks to equip general education teachers with the skills to identify specific needs of struggling readers and to implement targeted instructional reading strategies to support the readers. As critical managers of a school's instructional program, principal leadership alone is insufficient to maximize the benefits of an instructional approach such as TRI. Much of the literature about instructional leadership addresses teachers, principals, and instructional coaches as leaders separately. However, understanding the interdependence and co-construction of knowledge among teachers, principals, and instructional coaches in implementing literacy interventions is germane to the work of implementation sciences. The distributed leadership of TRI literacy coaches, classroom teachers, and school principals could shed light on the ways the interactions of these leaders promote or limit implementation of the TRI. Understanding the interactions of their leadership in the implementation of a literacy intervention could have implications for implementation of interventions, instructional approaches, and reform curricula that are supported by professional development and subsequent coaching.
User Perceptions of Big Data Innovations: Clues to Implementation Strategies, Rebecca Kitzmiller, School of Nursing

Background: Predictive monitoring (PM) detects subacute physiologic changes to calculate patients’ risk of impending catastrophic illness and was associated with significant reductions in sepsis mortality among neonates in a nine ICU randomized control trial. Significant mortality reduction occurred only in the three NICUs that used PM the longest, a difference that may be associated with how individual NICUs integrated PM into practice over time. The purpose of this qualitative study was to identify strategies that could potentially reduce the amount of time it takes for users to adopt PM.
Methods: From among staff members of the highest performing NICU, we analyzed semi-structured interview data from 22 team members (e.g., nurses, nurse practitioners, and physician residents, fellows, attendings). Interview questions elicited participant perceptions of how they learned about and integrated PM data into practice. Interviews were double coded, text segments were abstracted and organized into themes.
Findings: Formal and informal strategies promoted the adoption of PM. NICU members’ difficulty interpreting and integrating scores into care decision making was addressed through the development and use of a record-and-alert protocol. The care team integrated the score into established communication processes over time including patient rounds, patient care handoffs, and formal case reviews.
Implications: Our findings suggest that integration of innovative technologies into care practice may require support of formal and informal strategies. Use of these strategies may reduce the time it takes for care providers to adopt innovations into routine practice and thereby achieve expected benefits.

Application of Lean Principles within Healthcare: Reducing Emergency Department Admissions within Next Generation Accountable Care Organizations, Rumana Rabbani, Gillings School of Global Public Health

Background: The Center of Medicare and Medicaid Services has implemented a new health care reform program in 2017, the Next Generation ACO Model (NGACO). This new model includes approximately 47 providers that are participating including University of North Carolina Health Care (UNC HC), an “early adopter” and the only healthcare organization participating in North Carolina. The goal of the NGACO is to set predictable financial targets, enable providers greater coordination of care, and aim to attain the highest quality standards of care. NGACOs also will be evaluated on their ability to deliver better care for individuals, better health for populations, and decrease of costs. Practice Quality Innovation & Population Health Services (PQIPHS) is working with the care teams using Lean Principles to address mechanisms that can improve care coordination in order to decrease Emergency Department admissions. Objectives: To collect data from the Medical Center and Rex Hospital within UNCHC about gaps within care coordination for NGACO patients through process mapping. Gaps, current state, and future states will be identified in order to address care coordination barriers and facilitators, and strategies will be identified to reduce the ED admissions through greater care coordination. Methods: Environmental scan of effective care models will be conducted. Primary research will be conducted with care managers, physicians, social workers, and health coaches. Primary research will include qualitative interviews and work group meetings with stakeholders. Atlas.Ti and Excel will be use to collect contextual quotes and quantitative data. Results: Evaluation of effective processes such as Kaizen events through Lean Principles will be identified. Operational metrics to measure effective care coordination will be assessed. Exemplar ACO models using effective care models will be discussed. Conclusions: Results and steps on how to implement care models using Lean Principles will be disseminated to providers with UNCHCS and healthcare stakeholders. Effective care models determined through PQIPHS will be recommended to help decrease ED admissions.
Improving Practices for Drinking Water Safety, Stability, and Resilience, Karen Setty, Gillings School of Global Public Health

Poor drinking water quality is a leading cause of preventable disease, affecting both developing and developed nations. The United Nations Sustainable Development Goals, adopted in 2015, seek to “Ensure availability and sustainable management of water and sanitation for all.” Most drinking water quality assurance activities, though, take the form of retroactive monitoring and regulatory compliance reporting. Abnormalities might be detected hours, days, or weeks after water has already been consumed. In contrast, proactive risk management approaches espouse prevention of hazards rather than finished product testing. Process controls were first conceived for use with World War II artillery shells, and the Hazard Analysis and Critical Control Point (HACCP) concept was later widely adapted for food safety management. Water Safety Plans (WSPs) have been recommended by the World Health Organization since 2004 to help drinking water providers consistently ensure safety. Multiple studies demonstrate that the WSPs now implemented around the globe offer institutional, operational, financial, water quality, and health benefits. Recent research shows wide variability in these results across locations, though, demonstrating a need for improved understanding of the causal factors that lend themselves to effective implementation and positive change. Both quantitative and qualitative research methods can offer valuable insight. Putting learning into practice in this area will require close collaboration among researchers, policy makers, and drinking water service providers.
The Abecedarian Approach to Early Education, Joseph Sparling, Frank Porter Graham Child Development Institute

The Abecedarian Approach is a suite of strong teaching and learning strategies that can be implemented from birth to school entry. It was created at UNC-CH and has been implemented and tested in multiple randomized, controlled trials. Research has been conducted in the USA, Canada, Denmark, Romania, Australia, India, Pakistan, and Zambia. Training and small implementation trials have occurred in Mexico, Jordan, Singapore, Mongolia, and China. Thirty-five years of longitudinal research in the USA shows that the program improves child cognitive functioning and reading and math achievement throughout the school years. As a result, young adults (who received this birth to school entry program) experience better health, are 4 time more likely to graduate from a university, and are less likely to use social welfare services. A 2016 economic analysis of the program by Nobel Laureate economist James Heckman concludes that the Abecedarian Approach yields a 13% annual return on investment. The Abecedarian Approach is simple and can be learned by parents or early childhood education professionals in a 4-day training session. Yet, for its simplicity and its remarkable long-term benefits, the Approach is minimally used in the USA or in the other countries that have begun to implement it. An intriguing question remains: How can a beneficial early education Approach backed by extensive scientific evidence be made more accessible and taken to scale in multiple countries?
10:45-11:30 a.m. - Lightning Talk Session 2
Opening More Gates in Gateway Science Courses, Kelly Hogan, College of Arts and Sciences

Our approach for dissemination of reformed STEM curriculum and pedagogy is an individual-centered, semester-long, co-teaching model in Chemistry, Biology, Physics & Astronomy, and Mathematics in the College of Arts and Sciences. Key to our implementation is professional development via the support of mentor-apprentice relationships within the context of teaching reformed curricula in gateway courses. In our model, a mentor (often a term faculty member) partners with an apprentice (often a tenure-track or tenured faculty member) in an individual course. Because faculty at our institution and globally report one of the most significant barriers to change is finding time, our project provides funds for a course release to the apprentice while they practice teaching practices within an exact course they will teach in the future. A second key element in our strategy was to leverage social networks in the form of faculty learning communities (FLCs) across three participating departments. Student outcomes such as learning gains, retention, and attitude surveys are collected, and key to our strategy is to provide evidence of “transformed” teaching behaviors via observation instruments. Faculty attitudes and beliefs of all faculty in the departments (involved and not involved in the project) are also being tracked over time too. With three years of implementation, we have some initial results to share as discussion points, as well as advice for implementing a similar model in other settings.
No More Implementation as Usual: Tailoring Implementation Strategies to Address Intervention and Site-Specific Determinants, Byron Powell, Gillings School of Global Public Health

Widespread concerns about the quality of health and social services has led to the prioritization of implementation science, and the identification, development, and testing of implementation strategies. Over 70 discrete implementation strategies (e.g., audit and feedback, supervision) have been identified, and interventions comprised of multiple discrete strategies have been developed and tested. There is increasing consensus that multiple discrete implementation strategies may be needed to effectively address implementation determinants (i.e., barriers/facilitators) across multiple levels and phases of implementation. Ideally, the selection and tailoring of strategies would be guided by theory, evidence, and input from relevant stakeholders. However, we currently lack rigorous methods to guide that process, which limits our ability to effectively implement EBPs. For example, a study of implementation as usual in children’s mental health organizations’ found that strategies were not often guided by theory and evidence, applied with sufficient frequency and intensity, or targeted to key determinants. A review of 20 studies found that investigators explicitly attempting to tailor strategies often failed to effectively match them to determinants. While supporting the effectiveness of tailored strategies, a recent review noted methodological limitations and prioritized the development and testing of rigorous methods to guide selection and tailoring. Failing to develop these methods may lead to continued implementation failures that ultimately prolong the suffering of those who would benefit from effective interventions. The purpose of this talk is to highlight the need for tailored approaches to implementation and share ongoing work to advance the methods of selecting and tailoring implementation strategies.
Medical Students and Community Practices: Bi-directional Value to Improve Practice Recruitment and Student Learning, Amy Shaheen, School of Medicine

Ambulatory education is fundamental but the availability of ambulatory learning sites has declined. The decline in ambulatory sites is due to competing demands, lack of remuneration, feelings of inadequacy as teachers, and production-based compensation. To improve the numbers of learning sites, we emphasized bidirectional value of population health management to practices and students. We expanded our ambulatory curriculum to include population health management. Students participated in experiential learning doing quality improvement projects to improve the health of a population. Students were encouraged to align with institutional goals and to pair with local quality improvement experts. We also held faculty development sessions on quality improvement and population health management. UNC affiliated practices increased participation by 17 sites. To date, 86 students have participated in the new curriculum. Projects aligned with practice goals and most with metrics followed on practice dashboards. Students documented improvement 78% of the time. There were improvements in diabetes metrics, such as the use of aspirin and statins, eye exams, and foot exams. Improvements in colorectal cancer screening included implementation of FIT testing, improvement in return rate of FIT tests, and improvement in documentation of outside colonoscopies. Mammography rates increased, including those in uninsured patients due to improved processes for scheduling. One student revised the UNC health system dashboard with a “number needed to goal” calculator to make monthly dashboards more understandable. Population health management curriculum improved physician recruitment for ambulatory education. Curricular support for those goals can improve clinical metrics.
Motivating Process Compliance through Individual Electronic Monitoring: An Empirical Examination of Hand Hygiene in Healthcare, Bradley Staats, Kenan-Flagler Business School

The design and use of standard processes are foundational recommendations in many operations practices. Yet, given the demonstrated performance benefits of standardized processes, it is surprising that they are often not followed consistently. One way to ensure greater compliance is by electronically monitoring the activities of individuals, although such aggressive monitoring poses the risk of inducing backlash. In the setting of hand hygiene in healthcare – a context where compliance with standard processes is frequently less than 50% and where this lack of compliance can result in negative consequences – we investigated the effectiveness of electronic monitoring. We did so using a unique, RFID-based system deployed in 71 hospital units. We found that electronically monitoring individual compliance resulted in a large, positive increase in compliance. We also found that there was substantial variability in the effect across units and that units with higher levels of pre-activation compliance experienced increased benefits from monitoring relative to units with lower levels of pre-activation compliance. By observing compliance rates over three-and-a-half years, we investigated the persistent effects of individual monitoring and found that compliance rates initially increased before they gradually declined. Additionally, in multiple units, individual monitoring was discontinued, allowing for an investigation of the impact of removing the intervention on compliance. Surprisingly, we found that after removal, compliance rates declined to below pre-activation levels. Our findings suggest that although individual electronic monitoring can dramatically improve process compliance, it requires sustained managerial commitment.
Return on Investment from Childhood Immunization in Low- and Middle-Income Countries 2011-2020, Sachiko Ozawa, Eshelman School of Pharmacy

An analysis of return on investment (ROI) can help policy makers support, optimize, and advocate for the expansion of health programs in the world’s poorest countries. In order to harness the impactful message of the benefits that accompany investments in vaccination programs across the globe, we used a return on investment measure. This method of measurement can be well understood and used by professionals in all fields, especially by policy makers who require evidence to make financial decisions across sectors. We assessed the return on investment associated with achieving projected coverage levels for vaccinations to prevent diseases related to ten antigens in ninety-four low- and middle-income countries during 2011–20, the Decade of Vaccines. We derived these estimates by using costs of vaccines, supply chains, and service delivery and their associated economic benefits. Based on the costs of illnesses averted, we estimated that projected immunizations will yield a net return about 16 times greater than costs over the decade (uncertainty range: 10–25). Using a full-income approach, which quantifies the value that people place on living longer and healthier lives, we found that net returns amounted to 44 times the costs (uncertainty range: 27–67). Across all antigens, net returns were greater than costs. But to realize the substantial positive return on investment from immunization programs, it is essential that governments and donors provide the requisite investments.
Creating a Networked Community of Continuous Improvement: Strategies and Lessons Learned from Educare, Noreen Yazejian, Frank Porter Graham Child Development Institute

Educare is a high quality early education program serving children from birth to age 5. Currently 21 schools make up the Educare Learning Network, which is characterized by four related “P”s: local public-private Partnerships create and support an Educare school (the Place) following the Educare model (the Program) that serves as a Platform for broader policy and systems change. Each Educare school has a local evaluation partner (LEP) who gathers, analyzes, and shares data as part of a feedback loop for continuous program improvement. Researchers at Frank Porter Graham Child Development Institute serve as the national evaluation partner (NEP) and lead the Educare Implementation Study by providing training, ensuring cross-site reliability, and conducting cross-site data management and analyses. A key component of Educare is data utilization, the process by which Educare schools gather, summarize, share, and use data for continuous program improvement within partnerships consisting of researchers (the local evaluation partners, or LEPs) and program implementers (Educare leadership and staff). Many believe this feature of the model drives Educare’s success and distinguishes it from other high quality early childhood programs. This session will describe how the network of Educare schools implements the data utilization component and discuss the conditions and strategies that facilitate data utilization and those that limit its implementation and perceived effectiveness.
Resources for Improvement - Zero-Based Budgeting, Eric Houck, School of Education

Improvement science is predicated upon feedback loops between scholars and educators that allow policy development and implementation to be an iterative and developmental process. Too often, however, these conversations and feedback loops occur in environments that are resource constrained. While a significant part of the problem may be resource insufficiency, another and often-overlooked part of the problem is that the culture around resource allocation is nestled within the processes and assumptions of incremental-based budgeting. This presentation provides an overview of budgetary practices school districts have undertaken to more tightly link resource allocation and improvement processes. Through the lens of resource allocation and budgeting theory from the field of school finance, this presentation will present zero-based budgeting (ZBB) and modified zero-based budgeting (mZBB) as alternatives to the incremental based budgeting paradigm. This presentation will provide an overview of the incremental and zero-based paradigms with conceptual links to district initiatives such as PDCA cycles. It will provide examples of school districts implementing ZBB and mZBB budgeting plans. Finally, this presentation will provide areas of attention and focus important for districts moving into ZBB and mZBB environments.
11:30 a.m.-12:00 p.m. - Speed Networking Session
12:00-12:45 p.m. - Lunch
12:45-1:00 p.m. - Synthesis of Speed Networking Session (Discussants: Bradley Staats - Kenan-Flagler Business School, Kirsten Kainz - School of Social Work, and Jacqui McLaughlin - Eshelman School of Pharmacy)
1:00-1:45 p.m. - Lightning Talk Session 3
New Leaf: A Simple Structure to Guide CVD Risk Reduction and Address Health Equity, Alice Ammerman, Gillings School of Global Public Health

The PRC Network provides systems for disseminating evidence-based interventions to promote health and reduce chronic disease risk in low income, high risk populations. Initially developed in 1990, our New Leaf intervention program was designed to assist primary care providers with assessment and counseling for heart disease risk reduction in the southeastern US where CVD rates are exceptionally high. The basic approach is a streamlined assessment that requires no calculations, identifies level of dietary or sedentary risk, and guides efficient lifestyle counseling by the provider. The Dietary Risk Assessment which drives the intervention and serves as an evaluation tool, has been updated and validated multiple times in keeping with the evolving scientific literature about diet and health. Designed for flexible implementation, the New Leaf Program has been tested in over 30 community health or primary care centers, 50 health departments (including as part of the WISEWOMAN program), and over 80 African American Churches. It has been adapted for multiple cultural groups and to address cancer prevention, diabetes management, and weight loss and has been translated by another PRC for use with the deaf population. Over time it has been delivered by physicians, health educators, nurses, community health workers, and phone counselors. Significant improvements in diet and physical activity have been reported in most of the studies, as well as improved blood pressure, serum cholesterol, BMI, and blood carotenoids in many cases. Most recently we have been testing strategies for scale up and dissemination, including a streamlined web-based version of the intervention.
Implementation at Scale in Education: A Four Stage Model of Improvement, Lora Cohen-Vogel, School of Education

Running from 2010 through 2015, the National Center for Scaling up Effective Schools was a five-year partnership between researchers and educators in two of the nation’s largest school districts. Together, its partners enacted a four-stage model of improvement. To begin, the improvement efforts were grounded in a research phase aimed at identifying programs, policies and practices that were effective locally. Research showed that higher-performing schools worked to build strong relationships between students and teachers, ground academic experiences in students’ lives and interests, and increase teachers’ awareness of students’ academic, social, and emotional needs. These findings became the foundation of a “design challenge” that guided the second stage of the improvement process – innovation design and development, as partners worked to construct a prototype. The prototype that emerged became known as Personalization for Academic and Social Emotional Learning, and comprised five components: 1) Rapid check-ins (RCIs), 2) Goal setting, 3) Intentional use of information, 4) Educator teams, and 5) Norms of engagement. Through the integration of these components, Center partners hoped to create and scale a ‘culture’ of personalization in their schools. Following this design and development stage, the process moved into its third phase: testing and implementation, wherein new participants from three schools joined the work and teams were tasked with refining the prototype and adapting it within the complex contexts of their individual schools. To accomplish this, teams used rapid-cycle testing – also known as Plan, Do, Study, Act (PDSA) cycles – through which they systematically learned “what works,” iterated upon their innovation, and improved it over time. Finally, the process shifted to the “scale-up” phase. Here, teams continued to implement the innovation while leveraging the PDSA cycles to gradually scale the innovation within the initial schools and out to new school sites.
Methods for Rapid Cycle Feedback, Kirsten Kainz, School of Social Work

Continuous improvement requires cyclical learning based on emerging evidence. Electronic systems and human routines can be used to generate, review, and act on evidence. In this presentation I will share examples of electronic systems and human routines that have proven useful in small and large scale continuous improvement agendas.
Advancement of Comprehensive Medication Management in Primary Care through Active Implementation and Improvement Cycles, Mary Roth McClurg, Eshelman School of Pharmacy

Medication misuse, underuse, and overuse contributes to poor quality health care and accounts for nearly $300 billion in health care spending annually, suggesting that efforts to improve national health care must address the growing problems around medication use. The Enhancing Performance in Primary Care Medical Practice through Implementation of Comprehensive Medication Management (CMM) study aims to advance the efficient and effective delivery of CMM in primary care in order to optimize medication use for patients, improve health, and control costs. This requires that we operationalize CMM intervention, integrate into practices’ workflow, and ensure a consistent approach to care delivery. A network of 36 primary care practices across the United States was established through a partnership between UNC Eshelman School of Pharmacy, University of Minnesota College of Pharmacy, American Academy of Family Physicians National Research Network, and the National Implementation Research Network. The Active Implementation Frameworks (AIFs) are being used to conceptually guide the study including the use of the Plan-Do-Study-Act (PDSA) cycles. The presentation will describe how the AIFs including PDSA cycles are being used to support the process of purposeful small tests of change and facilitate site teams in identifying challenges, solving problems, improving processes, and building infrastructure within the primary care practice. The PDSA cycles results are being systematically captured to enhance our understanding of how CMM can be delivered effectively and efficiently in real-world practices. Lessons learned from developing the capacity of study sites to engage in active implementation practices including PDSA cycles will also be shared.
What Drives Community-Level Policy Change: Developing theory-based measures, Jennifer Leeman, School of Nursing

Background. Local policy change is essential to creating environments that support healthy behaviors. Yet, little is known about what implementation strategies best support community efforts to change local policy. Policy change is uncertain and may take years to achieve, limiting efforts to measure implementation strategy effectiveness. Measuring intermediate outcomes overcomes this challenge by providing interim markers of communities’ progress while also advancing understanding of “what works, for whom, and under what conditions.” Purpose. We integrated implementation science and policy change theories to create a framework for evaluating policy implementation strategy effectiveness. We developed an intermediate outcome measure (Policy Change Process Completion, [PCPC]) and adapted existing measures to assess contextual factors and progress toward policy change, using local policy governing retailer tobacco marketing as our test case. Methods. PCPC development included formative research on core processes and activities required to change policy and translation of findings into a structured interview guide. We pilot tested measures with 30 tobacco control partnerships at 6 and 12 months following receipt of implementation strategies. Results: The final PCPC assesses 24 activities within five core policy change processes: (1) engage partners, (2) document local problem, (3) formulate evidence-informed solution, (4) raise awareness of problem and solution, and (5) persuade decision makers to enact new policy. Findings include feasibility of data collection and initial findings on intermediate outcomes, salient contextual factors, and progress toward policy change. Conclusions: Future research will test measures’ reliability and hypothesized relationships among constructs and also assess their applicability to other policies supportive of healthy behaviors.
Adapting a Clinic-Based Mental Health Program for Delivery within Elementary Schools, Desiree Murray, Frank Porter Graham Child Development Institute

The Incredible Years® (IY) Dina Dinosaur Small Group program is an evidence-based program developed for implementation in clinics with young children diagnosed with Oppositional Defiant Disorder (ODD) and Conduct Disorder (CD). Although it holds potential for benefiting a broader range of children at risk for mental health disorders, the program requires adaptation and implementation supports for school delivery. Moreover, evidence of both feasibility and positive impact on educational outcomes is needed for educator buy-in and program adoption. As part of a randomized controlled trial funded by the Department of Education, the Self-Regulation Skills for Success team has adapted session structure and developed implementation supports which may be informative to other school-based translational work. A key component of our approach has been partnering with school counselors who serve as co-leaders for the intervention groups, facilitate communication with families and other school staff, and help align the program with school policies and procedures. Monthly peer coaching has supported this partnership and enhanced counselors’ capacity for delivering effective social-emotional interventions. Other important implementation supports include consultation provided to teachers and parents as well as “recess coaching” (prompts and reinforcement for children on the playground) to support skill generalizability. Through work to date in 9 schools across 4 districts, program adherence and delivery quality have been high as has stakeholder satisfaction. Challenges have included matching the program to student need, addressing differences between program philosophy and school culture, and educating administrators about research design and outcomes.
Leveraging Visual Management to Support & Empower Front-line Problem Solvers, Ronni Graham Booth, UNC Healthcare

Practice Quality & Innovation partners with faculty, leaders, and staff throughout UNC Health Care’s ambulatory settings. We work directly with local quality champions to design visual management boards that will assist in improvement efforts by using the team’s collective knowledge. Using visual management boards as an anchor for daily huddles reinforces, coaches, and teaches the PDSA thought process and establishes the daily discipline of identifying and prioritizing defects, assigning resources, and reviewing work in process through completion. The board presents many opportunities for engaging staff in problem solving and in helping team make connections between their work and system initiatives. Specific benefits cited by a few of our clinic partners: • “…improved quality outcomes; visually reminded us of how we are doing with our quality metrics (i.e. areas to improve and/or celebrating our successes); and created a centrally located place to share important information (vs. getting lost in many emails).” • “…displaying provider level quality data and encounter closure improves transparency and sparks provider competition. Clinical teams use management-for-daily-improvement boards which help indicate how many patients we anticipate on that day, on that team, with open quality gaps. We have other boards that display staff kudos, assigned lunchtimes, provider-staff dyads, and pass/fail audit measures for internal processes.” • “…reduction in noise and improved ability to approach competing demands; enhanced discussions addressing barriers, gaps, problems, stresses and struggles; improved collegiality; increased sense of team membership and belonging; and increased focus on the problems, processes and root causes while shifting away from culture of silos.”
1:45 -2:00 p.m. - Group Discussion - (Discussant: Alice Ammerman, Gillings School of Global Public Health)
2:00-2:45 p.m. - Lightning Talk Session 4
Reimagining Health Improvement: A Crowdsourcing Approach, Weiming Tang, School of Medicine

Health improvement programs are often designed and implemented by experts. However, improvement programs that incorporate community feedback may be easier to implement and sustain over time. Crowdsourcing, or the process of giving a task to a group instead of an individual expert, can help develop health improvement projects. Crowdsourcing incorporates non-expert, community perspectives into global health campaigns and researches, as it often brings together multiple sectors through contest.1 A crowdsourcing contest usually has four different stages: 1) organizing a community steering committee; 2) engaging community to contribute; 3) evaluating contributions; and 4) recognizing finalists. Crowdsourcing contests have been used to develop health campaigns to promote sexual health, 2, 3 reduce cancer risk, 4-6 and encourage smoking cessation. Our team has conducted 16 crowdsourcing contests to promote HIV testing, condom use, and healthy cites campaigns. In our two RCTs focused on MSM, crowdsourcing improved HIV testing (37% among never testers in three weeks) 2 and condom use (successfully reduced condomless sex by 48% within three months) 3 compared to social marketing approaches. In addition, a crowdsourced intervention was also cost saving. 2 Our qualitative data suggest that crowdsourcing is an effective tool for community engagement, empowering local communities to be more involved in the design, creation, and implementation of a health campaign.
Increasing Diversity in STEM through a Strengths-Based Approach: The Meyerhoff Adaptation Project and the UNC Chancellor's Science Scholars, Viji Sathy, College of Arts and Sciences

Many highly talented students enter college with interest in science, technology, engineering and mathematics (STEM) degrees, but leave the college science pipeline, and the loss is disproportionately high among minorities. The Meyerhoff Scholars Program (MYSP) at the University of Maryland, Baltimore County is widely viewed as a national model of a program that enhances the number of underrepresented minority students with STEM PhDs. The highly successful cohort-based program provides students with financial, academic and social support while encouraging collaboration, close relationships with faculty, and immersion in research.
In 2011, leadership at the University of North Carolina at Chapel Hill, Penn State University, and UMBC organized a partnership aimed at replicating MYSP. The partnership was, in part, supported by the Howard Hughes Medical Institute to determine if Meyerhoff-like outcomes could be achieved at larger research institutions with different histories, geographies, and institutional cultures. The first cohort of students was recruited in 2013 at UNC-CH, the Chancellor’s Science Scholars (CSS) and at PSU, the Millennium Scholars Program (MSP).
Early findings indicate that CSS students are achieving outcomes comparable with present-day MYSP metrics. Not only are GPAs of the first four cohorts of CSS similar to those of present-day MYSP cohorts, but URM composition and retention statistics compare favorably with MYSP outcomes. Furthermore, CSS students appear to be outperforming a matched sample of students with similar background characteristics at UNC-CH. The partnership met recently to discuss and document challenges in implementation and guidelines for “readiness” for institutions seeking to adopt the Meyerhoff model.


A Conceptual Framework and Instructional Tools for Supporting Productive Small Group Learning, Jill Hamm, School of Education

Ongoing efforts to strengthen STEM education have emphasized the importance of students’ engagement with meaningful and challenging content, active roles in problem solving and communication, and perseverance to make sense of ideas. Related developments in instructional improvement underscore the importance of students’ interaction with peers in classrooms as a means to broaden access and foster deep engagement with content, structure opportunities for meaningful discourse, an d build competencies in collaboration. Yet small group learning environments often fail to realize their potential as instructors find it difficult to maintain the intellectual demands tasks and integrity of group interaction processes once the task is turned over to students. A conceptual framework and conceptually-based tools for instructors are foundational to successful implementation and scaling of evidence-based practices to improve small group work in k12 as well as post-secondary settings. In PEARL (Peers Engaged as Resources for Learning), an NSF-funded study of small group learning environments, we developed a conceptual framework of “teacher moves” and lesson-planning and implementation tools for teachers as they guide learners through small group work. The framework and tools were developed from naturalistic study of middle and high school classrooms; refined in collaboration with practicing teachers to respond to implementation challenges; and iteratively tested and modified in middle and high school mathematics classrooms using design-based research methodology. A result of this project is the identification of a set of core instructional strategies that can be applied across small group learning tasks to optimize productive student group work. We will describe the framework and tools, and continuing implementation challenges to be addressed in the final phase of testing of the framework and tools.
Delivering Complex Interventions in India: A Design Focused Implementation Approach to Provide Mental Health through Primary Care.
Rohit Ramaswamy, Gillings School of Global Public Health

Globally, there is a large treatment gap for people with mental disorders, and this gap is especially extreme in Low and Middle Income Countries (LMICs). This gap can be potentially bridged by integrating evidenced based mental health interventions into primary care, but there is little knowledge about how to do this well in countries with weak health systems. Research into the best implementation approaches is a priority, but in order to do so, it is first necessary to extend implementation science principles and tools to systematic approaches to design the service delivery system before any implementation can take place. In this paper, we describe an implementation approach for low resource settings, called design-focused implementation, emphasizing the design of delivery systems using systematic methods as a necessary precursor to implementation in severely resource-constrained environments. This approach draws from existing literature on design thinking, quality implementation, improvement science and evaluation and we describe its use in creating the processes, organizations and the enabling environment for integration of mental health service delivery into primary care in India. This approach will be useful for guiding research and practice in closing the implementation gap for a wide variety of complex interventions in low resource settings.
Towards Stable Schedules in the Retail Industry, Saravanan Kesavan, Kenan-Flagler Business School

Employer scheduling practices are an important source of employment instability that can limit earnings, impede worker performance, and create stress and work-life interferences that undermine worker health and well-being. Widespread acknowledgement of the impact of these challenges on thousands of working class households has triggered several policy debates regarding the need for more stable schedules across a variety of industries. However, evidence on the benefits and challenges of changing scheduling practices is still lacking. Using data from a cluster-randomized experiment conducted in partnership with a national apparel retailer (Gap, Inc.), we propose to examine ways in which the stability of workers' schedules can be improved without affecting the financial bottomline of retailers. Stores in San Francisco and Chicago (N=30) were part of a randomized workplace experiment that began October 2015 and ended August 31, 2016.
Implementation Fidelity of an Experiential Education Curriculum for First Year Doctor of Pharmacy Students, Jacqui McLaughlin, Eshelman School of Pharmacy

Experiential education is a significant component of most health professions degree programs. Since the experiential curriculum (also called immersion, clerkships, or rotations) typically occurs at external sites (e.g. clinics, practices, hospitals), schools are challenged with determining how and what students are learning during that time. Fidelity metrics can provide critical insight into the extent to which experiential programs are implemented as designed by the school to achieve desired outcomes. The UNC Eshelman School of Pharmacy implemented a new curriculum in fall 2015, which included an 8-week immersion experience for all students after the first year of the degree program. Data were collected from course evaluations, student assignments, and preceptor trainings for the 50 pharmacy practice sites that placed 147 students. A logic model was defined to articulate inputs, activities, outputs, and outcomes of the practice experience. Collected data were reviewed for key variables and measures to include in the fidelity model and a fidelity score was generated for each pharmacy practice site. The preliminary fidelity model reflected a mean ± standard deviation score of 59.1% ± 16.4% (range 19.7%-88.7%) and practice sites were categorized as low fidelity (2.0%, n=1), fair fidelity (30.0%, n=15), good fidelity (32.0%, n=16), or excellent fidelity (36.0%, n=18). Using a fidelity model has enabled the School to better understand the implementation of the experiential education curriculum and may serve as a criterion-based quality assurance tool for immersion in pharmacy education.
Using Big Data from Public Systems for Quality Improvement of Services to Promote Child Well-Being Paul Lanier, School of Social Work.

The child welfare system in North Carolina seeks to promote the well-being of vulnerable children in our state. The needs of children who come in contact with the child welfare system are complex and almost always involve coordination of services with other child-serving systems (e.g., education, behavioral health, housing, and public assistance). Data from one child-serving system is often not enough to provide an accurate depiction of a child’s individual outcomes, or population-level outcomes. Improving the quality of services is related to our ability to understand these cross-sector child systems. The purpose of this presentation is to briefly discuss the technological advances in data collection, storage, and analyses that have resulted in the availability of large amounts of cross-system, administrative data, but also to discuss the “human” barriers to using data to improve quality. “Big data” has its own advantages, disadvantages, and challenges for researchers and policymakers interested in improving outcomes for children.
2:45-3:10 p.m. - Moderated Panel Discussion (Moderator: Rohit Ramaswamy, Gillings School of Global Public Health; Panelists: Lora Cohen-Vogel, School of Education; Cheryl Jones, School of Nursing; Allison Metz, National Implementation Research Network)
3:10-3:30 p.m. - Concluding Comments and Charge (Discussant: Dean Fouad Abd-El-Khalick, School of Education)